Independent Agent, Not a Captive Salesperson
Biscayne Bay Life & Health Insurance Group holds appointments with 18+ carriers including
Mutual of Omaha, Foresters Financial, Americo, John Hancock, Transamerica, North American,
Nationwide and Gerber Life on the life side — plus Florida Blue, UnitedHealthcare, Humana,
Aetna, Cigna, Ambetter, Molina, Oscar, Doctor's Health Plan and Simply Healthcare on the
health side. When one carrier declines a diabetic applicant or rates a heart condition
highly, we have another path forward instead of a dead end.
Education First, Always
Carmen Delgado has spent 23 years in the industry and founded this agency in 2011 with a
simple rule: explain how underwriting, Medicare enrollment windows and ACA subsidies
actually work before recommending anything. Clients who understand the mechanics make
better decisions — and they stay clients for decades.
Bilingual Service Across Miami-Dade
Our team of 8 licensed agents and 3 support staff serves clients in English, Spanish and
Haitian Creole by phone, in person at our Little Havana and Kendall offices, or by video
appointment anywhere in Florida. Learn more about our team.
🗓️ Local Expertise Since 2011
Founded in 2011 and rooted in Little Havana, we have served Miami-Dade for over a decade
and now 14+ years. We know which carriers move fast for Miami cases and which ZIP codes
trigger property questions on related coverage.
⚡ Fast Response Times
Our written 24-hour response guarantee covers every quote request — and our actual
average first response is under 45 minutes during business hours. Claims and enrollment
emergencies are monitored seven days a week.
💬 Transparent Pricing
Upfront quotes, no hidden fees, no cancellation penalties from us, and free estimates on
every product. We show you the carrier's published rate so you can see exactly what you
are paying and why.
🛡️ Guaranteed Satisfaction
Free annual policy review for life, a rate-shopping guarantee that we will match or
explain any lower quote for identical coverage, and full claims advocacy. A+ Better
Business Bureau accredited since 2015.